  | Returns/Exchanges |
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| How Do I Return an Item? |
We’re sorry for any inconvenience, but we’ve made returning your item or items
easier than ever! You can choose from our three convenient return
options - select one of our two easy UPS® return options or another carrier of
your choice. You can access our easy return information by
scrolling down to the return instructions below, or follow the easy return
steps listed on the invoice. We’ve also included a self-adhesive return label for
your convenience.
FIRST THINGS FIRST... Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. (You can provide us with up to 2 return reason codes.) Before you select a return option, take a moment to make sure you’ve enclosed your invoice before you seal your return package. Also, take care to wrap your return package securely.
TWO EASY UPS® RETURN OPTIONS
Place the self-adhesive Customer Return Label
provided on your invoice to the front of your package. Keep the stub for your
records. You’ll need your tracking number to check the status of your return.
Now, select an option:
- The $4.50 DROP OFF: UPS offers over 70,000 access points, including UPS Drop Boxes, The UPS Stores and other
authorized shipping outlets where you can easily drop off your return package. These Convenient Drop-Off locations can be found at www.ups.com, or by calling (800) 742-5877. You
can also give your return package to any UPS driver.
- The $6.00 PICK UP: For only $1.50 extra, simply call (800)742-5877 for the convenience of having your package picked up at your home or office. You’ll need to provide the representative with the UPS Ground tracking number located
on your Customer Return Label, and on your invoice.
The return cost will be deducted from your merchandise credit or refund. UPS Authorized Return Service is only available to our
customers in the continental U.S. No additional fees will be charged.
RETURN VIA ANOTHER CARRIER
Please wrap your package securely, enclosing the invoice with the item. Attach the Return On Your Own Label provided on your
invoice to your package and return it via any carrier of your choice. Using
this option, you must pay for the postage at the time of the return.
RETURN MERCHANDISE TO:
Lane Bryant
2300 Southeastern Ave
Indianapolis, IN 46283
If you return an item, we’ll credit your original payment method, less the shipping and handling charges. If you’d like more details, please refer to your invoice. (Note: if your return disqualifies you from "multiple item" pricing, your billing statement will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return.) For mailed returns, please allow 3-4 weeks for your refund or credit. We'll issue a credit to your original method of payment less the shipping and handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear.
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| Can I Track My Returned Item? |
Absolutely – provided you returned an item via UPS with our convenient Customer Return Label. First, click here to view your order status. Then, in the "Return Status & History" box, click "Track it via UPS" for up-to-the-minute details of your return. It’s that easy! If you see "No Returns" in the box, not to worry… it simply means that UPS® has not scanned your package yet. If you don't see a link for your return after 48 hours, please call UPS at (800) 742-5877. Please have your return tracking number ready.
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| Has My Return Been Received? |
| To find out if your return has been received, click here. Please note: for return credits, please allow 3-4 weeks for your refund or credit. We'll issue a credit to your original method of payment, less shipping and handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear. If you have more questions or need further assistance, please don’t hesitate to Contact Us, or call us toll-free at (800) 677-0340. |
| How Do I Exchange an Item? |
Exchanges are a breeze. Easy instructions are listed on the back of your invoice, and a self-adhesive return label has been enclosed for your convenience. Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. (You can provide us with up to 2 return reason codes.) Please note: return postage is not reimbursed.
Please follow packing and mailing instructions above in the How Do I Return an Item? section.
Credit card exchange orders can be processed much quicker if you call us toll-free at (800) 544-3795. For an exchange order, we'll issue a credit to the credit card on the original order. You may see a debit and a credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. For credit card orders, please allow 1-2 billing statements for your credit to appear.
For cash exchanges, please complete the order blank on the back of your invoice and include payment for any difference in the cost of the exchange order.
Please allow 3-4 weeks for your refund or credit to arrive.
Your original method of payment will be credited or refunded, less shipping and handling charges.
If you have any more questions or require assistance please Contact Us.
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| Has My Exchange Been Processed? |
All exchanges are processed as new orders, which will show as an exchange on your order status. Please allow 3-4 weeks for your refund or credit. We'll issue a credit to your original method of payment, less shipping and handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear.
Check the status of your exchange online now! Please allow 2-3 weeks from the time you return your package for it to appear online.
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| What is Your Return Policy? |
Lane Bryant Catalog® unconditionally guarantees all merchandise. If you aren't completely satisfied with your purchase, you can return it for an exchange or refund.
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